Ecex Exchange Help Knowledge Base

Main menu

  • Products
    • Ecex Exchange
    • Depository
    • Ziggurat
    • Legal
  • Contact us
Go back to main site

Mobile main menu

  • Products
    • Ecex Exchange
    • Depository
    • Ziggurat
    • Legal
  • Contact us

Home / Ecex Exchange / Managing my account / Get back into my account

My Google Authenticator codes aren’t working (Android)

Android

This might be because the time on your Google Authenticator app is not synced correctly.

To make sure that you have the correct time:

  1. Go to the main menu on the Google Authenticator app
  2. Tap More Moreand then Settings.
  3. Tap Time correction for codes
  4. Tap Sync now

On the next screen, the app will confirm that the time has been synced, and you should now be able to use your verification codes to sign in. The sync will only affect the internal time of your Google Authenticator app, and will not change your device’s Date & Time settings.

Apple iPhone (iOS)

On iOS:

  1. Go to the iPhone Settings App. (your phone settings area)
  2. Select General
  3. Select Date & Time
  4. Enable Set Automatically
  5. If its already enabled, disable it, wait a few seconds and re enable

Sidebar navigation

Can’t find an answer for your problem?

You can always contact our support team and ask for help!

Contact support

Footer

Ecex Exchange Help

Ecex Exchange © 2022

Products

Footer product navigation

  • Ecex Exchange
  • Depository
  • Ziggurat
  • Legal

Information

Footer info navigation

  • Log in
  • Sign up
  • How it works
  • Contact us

Socialmedia

  • Facebook
  • Twitter

Contacts

uab@ecex.exchange
+44 20 3286 7384

EcexExchange UAB
65 London Wall London, England EC2M 5TU